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Payment Protection Insurance
In today`s challenging work environment and due to the global economic downturn, there is a real concern for many people regarding the security of their job with the threat of being made redundant ever increasing. The biggest fear for many is that they may struggle meet mortgage payments or pay other financial commitments should they be made redundant. As people try to protect themselves against loss of income, they may opt for cover in the form of the controversial Payment Protection Insurance (PPI). Payment Protection Insurance is there to cover you should you fall ill, have an accident so you are unable to work or lose your job. Although this type of insurance can offer you the necessary cover you require there have been many instances where people have been mis-sold the insurance cover. This had lead to complications when trying to claim against the policy and has also left people paying far more for their policy than they should. Following this, it has recently been announced that people who believe they have been mis-sold Payment Protection Insurance (PPI) have now been given extra time to take their cases to the Financial Services Ombudsman. This specifically applies to people who have had a complaint rejected by the firm that sold them the loan, meaning they now have upto six months to take their complaint to the Ombudsman. At its peak, nearly 150 people a day registered official complaints regarding PPI with almost a third of the total number of complaints relating directly to controversial insurance payment product.

Once the insurance salesman visited you, then you visited his office. Now you pick up your phone or click your mouse. Does the Internet herald the end of the high street insurance broker in Britain? When I was a lad, some 25 years ago, the Insurance Company called to your door every month to collect your life insurance premium. My recollection is of a drab suited man having to run the gauntlet of neighbourhood dogs rather like the postman.

Then through the eighties more and more people found their wages being deposited directly into hastily set up bank accounts; this led to the standing order for paying all sorts of regular bills including insurances and heralded the demise of the door to door representative. An economy quickly realised by big insurance companies in the UK.

Then during the nineties big firms latched on to the idea of ?direct? which is a handy abbreviation for cutting out the middle man. Just watch tv or listen to the radio toady and you are sure to observe this direct and that direct. The purpose of this in the world of insurance is to cut out the traditional high street broker and the percentage paid to them wherever possible.

The advent of the Internet and its increasing usage in most homes up and down Britain has accelerated the ?direct? phenomenon. The big boys have quickly realised that websites are cheap to build and in addition there is a small army of privately owned websites on the World Wild Web that are more than happy to promote their insurance products for a commission ? this commission usually being a lot less than a typical shop front broker is currently paid.

This all sounds very good???for the PLC that is. From the consumer?s point of view the casualty in all this is usually the level and quality of service. It?s fine when you are arranging your policy on the phone or on the net and you can even have the privilege of paying there and then by credit card. What will the ?direct? experience be like when it comes to making ac claim? Just how ?direct? is a call-centre located in India? While you the consumer are no doubt seeing some of the savings by skipping the broker don?t think for one minute that all the savings are being passed on.

So in ten years time will the high street broker be a thing of the past?